Hotels and hospitality
Excellent guest experiences every time
The old software wasn’t flexible enough and didn’t do even half of what the new Chronologic time and attendance system does. The flexibility of the time and attendance rules for the tracking of the many different start and end times and the ease with which the rota can be programmed saves us time.
In the competitive 24/7 world of hotels and hospitality, excellent service delivery at all times is the goal. Our time and attendance management system ensures you have the right teams of employees on the ground with the right skills at the right time.
Our attendance management system enables customers to keep track of and schedule shifts, respond to sickness and absence quickly, and manage holidays – all part of delivering excellent customer service.
Chronologic’s software solutions collect accurate clocking in data which means you don’t make over-payments which saves money on the wage bill. Customers also tell us they have less arguments with staff over pay.
Many employees see biometric clocking systems in particular as fairer than other systems which aren’t able to pick up on time fraud and ‘buddy clocking’. Happier employees lead to a better level of service and more satisfied customers.
Centurion Best Western Plus
The Best Western Plus Centurion Hotel in Midsomer Norton is well placed for visitors exploring the South West and the nearby historic cities of Bath and Wells. The 45 bedroom hotel offers a 9 hole golf course, state of the art gym, swimming pool and health club. Small and large conferences, events and weddings are also welcomed.
The hotel employs around 90 staff including cleaning and maintenance, catering, front of house, fitness centre and golf estates management.
The hotel had a swipe card time & attendance system but it had become clear that the old system wasn’t delivering what the hotel now needed. Mark Manley, General Manager at the Centurion Hotel explains why they chose Chronologic, “Chronologic understood our requirements in depth and showed that they knew the hospitality sector well and could show us how the system would interact with different departments and our shift patterns. We could immediately see how the Chronologic Workforce Management System was going to work much better for us, particularly for programming in schedules and rotas.”
The majority of employees use biometric fingerprint clocking in terminals, PIN clocking covers those whose fingerprints may be harder to read if they’ve had their hands in water all day. In retrospect Mark suggests that they could have thought about facial recognition terminals.
Mark comments, “The old software wasn’t flexible enough and didn’t do even half of what the new time & attendance system does. The flexibility of the time & attendance rules for the tracking of the many different start and end times and the ease with which the rota can be programmed saves us time.”
The system has also been particularly valuable to the Centurion Hotel in managing staff holidays and monitoring lateness and absence. The team can now get real-time reports on holidays, lateness and absence quickly and easily without having to go to head office. In return head office receive accurate reporting on sickness and absenteeism.
From our first demonstration to our current use of support, we have been treated with respect and patience. No question is too stupid!