Regardless of whether you’re tasked with managing staff across multiple locations or simply considering opening a second location, managing multiple teams is a challenge.
Not only are you dealing with more employees, you’re dealing with new team dynamics, new structures and a new culture. Keeping all those plates spinning? Well, it’s far from easy. However if done well can pay dividends for your business.
Careful planning and ensuring the needs of each site is met are what’s required, but what else do you need to manage multi-site teams?
Here are some tips:
Put trusted management in place at your new site
For many businesses, there can be a reluctance to make changes to a structure that’s already working well. Often that means being resistant to the idea of sending your senior management over to the new site and a fear of losing momentum where they’re currently working.
By hiring an entirely new management team at your second site, you’ll lose the corporate culture you’ve worked so hard to engender and may find that staff begin moving in a different direction to your other sites.
Keep company procedures consistent
One of the reasons why fast food giants like McDonalds and Burger King are so successful is that despite the number of branches they open, their procedures and training remains identical. Effectively, this creates a platform where it’s easy to move staff around between locations as required, and keeps staff quality levels at a consistent level.
Make use of workforce management software
Using dedicated professional workforce management software like that offered by Chronologic, you’ll find that managing staff across multiple locations becomes a snip.
With a unified workforce management system across your various sites, you can instantly see who’s on-site and who’s not, track and report on sickness and other absences, deal with rotas and scheduling, along with countless other tasks that a multi-site business can often struggle with.
Don’t let your secondary site become an island unto itself, keep those communications lines open. Whether it’s emails that span all teams, slack channels which don’t discriminate between sites or conference calls without boundaries, it’s vital that no one is left out of the loop.
Information discrimination leads to disparity across all elements of a business and, ultimately to disharmony, so don’t run the risk.
Whilst it’s undoubtedly important that you maintain a strong presence and leadership role across all your sites, the desire to micromanage every little part of the new operation has to be quelled. Why? Because you’ll only spread yourself too thin.
If you’ve installed tested leadership, ensured consistent training and procedures, ensured effective communication and signed up for software which lets you keep an overall eye on the state and health of your workforce you can be confident that multi-site management will be a success.