Chronologic customer - 3rd party logistics company Hacklings

For well over 40 years, John Hackling (Transport) Ltd. has been a trusted 3rd party logistics supplier for companies in the counties surrounding their Bourton-on- the-Water base in Gloucestershire. As part of the Palletline and palletised Hazchem networks, they also deliver all over the UK and across Europe.

Customers range from sellers of cow udder wipes to underground tanks and virtually everything in-between. The company enjoys the challenge of oversize and unusual distribution jobs alongside the day-to-day road haulage, warehousing and fulfillment service work.

160 people are employed at their main site which includes 130,000 square feet of secure 24hr CCTV-monitored warehouse space. 25% of the workforce, mainly warehouse staff, are required to clock in.

We spoke to Richard Burch, Assistant Warehouse Manager about why Hacklings chose Chronologic.

I spy!

Prior to the installation of the new time and attendance system in March 2004, Hacklings were using a paper-based timesheet system. It was becoming increasingly arduous to keep accurate track of clocking in data and holidays.

They researched various options before deciding to go with Chronologic. The team felt the system we proposed and the support available best suited their requirements.

Richard comments,

“The system was reasonably easy to install, support was provided when needed. “The Spy” was eventually here – as the workforce put it. Everyone that has to clock in does so, and I can keep track of where people are and expected to be. At a touch of a button, you can see who is on site.”

Clocking in is now done through a clocking terminal connected to the data network and unlike older types of clocking in systems, the clocking in data is available in real time. As Richard says, he can see exactly who’s clocked in.

Swapping a paper-based time and attendance system for a software system has saved the warehouse team a lot of time. Timesheets no longer have to be manually processed for payroll or holidays managed on spreadsheets.

As Richard says,

“If you are looking to save time in the long run, then go for this type of system. The benefits are that it does save you time, it cuts out a lot of paperwork and eradicates human error. The system is also very good at keeping track of people’s holidays.”

Because the clocking in data is no longer manually collated, it’s more accurate. Employees may not have liked “The Spy” initially, but newer systems ensure fair pay for hours worked. 64% of our customers said they had fewer arguments with employees over pay with their new time and attendance system.

To keep track of holidays, there are at-a-glance calendars and availability screens where managers and supervisors can see individual, department and organisation-wide holidays. Potential holiday clashes can be picked up quickly to ensure enough resource is always available.

Service and support

We asked Richard what he thought about our ongoing support,

“Chronologic has been very supportive. If there have been any problems, of which, may I add, there are very few, the situation 99% of the time, can be dealt with over the phone.”

Our time and attendance system will continue to ensure that whatever haulage and distribution challenges John Hackling Ltd. decide to take on, they’ll always have the right people on the ground to deliver.

John Hackling Ltd. website


for more information about our solutions and products call 01761 410015 or email