Friendly, Professional & Experienced
In-house support team
At Chronologic, we believe that an in-house support team is absolutely essential when it comes to delivering a superior customer experience. Poor customer service is a lose-lose scenario for all concerned - your customers will be disappointed and probably leave you, and as for your solid business reputation, the one you worked so hard to achieve... well, everyone knows that it is far quicker lost than gained.
Fortunately, Support is an area where we truly - and unapologetically - excel. Not only do we have a friendly, fully trained team of experts based right here at our Somerset offices, we also have an online chat service through which you will always speak to a real human being based in our HQ.
We never have and never will leave you in the hands of a frustrating bot.
Our expert team of highly skilled professionals is ready, willing and more than capable of answering all of your questions, whether via phone or email. They provide in-depth training when you're just getting started with our software as well as ongoing guidance and support whenever you need it - all completely free of charge.
Like our support team, our sales, accounts and marketing departments are also based in-house, working together daily to ensure that your needs are met as efficiently as possible.
Most importantly, our clients know that, no matter what their issue, we always answer - quickly.